Customer Service & Return Policy

Free Shipping is sent via UPS/FedEx ground service if need to expedite please call also Alaska & Hawaii Order are not included in Free shipping for Alaska & Hawaii a charge of $55.00 no weekend or PO Box delivery.


Return Policy

We want you to be 100% satisfied, if for any reason goods you have purchase want to return with in 30 days of the purchase please send an email at customerservice@viplug.com we will send authorization code via email all products returned to be mailed back to?

VIP Luggage

1550 Stoneridge Mall

Pleasanton CA 94588

Tel: 925-227-1900

Once you have the authorization code.  Returns will not be valid without authorization code.

Will process refund within 48hours of the merchandise received.

 

Privacy Statement

 

In the process of placing an order we collect customers e-mail addresses and a home address. We do not sell or share that information with anyone.

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